Dear Valued Customer,
Our return policy lasts for 30 days from your purchase date. If the item doesn’t meet your expectations, you can return it without any hassle, and no questions will be asked.
Please wait for us to provide the return shipping address before sending anything back.
We issue a full refund once we receive the item. Our shipping to you is free, but if you decide to return an item, the cost of shipping it back will be your responsibility.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales @ petcareinusa.com.